Terms and Conditions
Black Hills Carpet & Upholstery Care
Terms & Conditions
Last updated: July 2026
These Terms and Conditions ("Terms") govern your use of the website bhcuc.com (the "Site") and the services provided by Black Hills Carpet & Upholstery Care ("BHCUC," "we," "us," or "our"). By using the Site or booking our services, you agree to these Terms. If you do not agree, please do not use the Site or our services.
1. Services
BHCUC provides carpet cleaning, upholstery cleaning, vehicle detailing, marine and RV cleaning, commercial cleaning, and tile and hard-surface cleaning services in the Black Hills region of South Dakota. All descriptions of services on the Site are for general information. The scope of work for any job is what we agree on with you at the time of estimate or booking.
2. Estimates and Pricing
Estimates are provided free of charge and are based on the information available at the time — square footage, material, condition, and access. If conditions on-site differ materially from what was described (heavier soiling, additional rooms or items, pet damage, access issues), the price may change. We will tell you before proceeding with any work beyond the original estimate. Prices shown or quoted do not include applicable sales tax unless stated.
3. Scheduling, Cancellation, and Access
Appointment times are scheduled in good faith; arrival windows may shift due to weather, road conditions, or the length of prior jobs, and we will notify you of significant delays. If you need to cancel or reschedule, please give us at least 24 hours' notice. You are responsible for providing safe access to the areas to be cleaned, including securing pets during service.
4. Preparation and Customer Responsibilities
Please remove small items, breakables, and electronics from areas to be cleaned. We can move light furniture; we do not move pianos, filled bookcases, or other heavy items. You must disclose known issues before work begins, including prior repairs, delaminating carpet, loose tile or grout, water damage, weak seams on upholstery or marine vinyl, and any prior treatments applied to the material.
5. Results and Limitations
We use professional equipment and methods and work to restore materials as fully as they allow. However, some conditions cannot be fully corrected by cleaning. We will give you an honest assessment of what is achievable before we start, but we cannot guarantee removal of every stain or odor.
6. Satisfaction Guarantee
If you are not satisfied with an area we cleaned, contact us within 7 days of service and we will return to re-clean that area at no charge. This guarantee covers our workmanship; it does not cover conditions described in Section 5 that we identified as permanent, or new soiling after service.
7. Payment
Payment is due on completion of service unless other arrangements are made in writing (for example, invoiced commercial accounts). Commercial invoices are due within the terms stated on the invoice; past-due balances may accrue a late charge and collection costs where permitted by law. We reserve the right to require a deposit for large or specialty jobs.
8. Damage Claims and Liability
We are insured, and we treat your property with care. If you believe our work caused damage, notify us within 48 hours of service so we can inspect and address it. We are not responsible for pre-existing conditions or those you did not disclose under Section 4, for normal effects of proper cleaning on aged or worn materials, or for items not removed from vehicles, boats, or RVs before service.
To the maximum extent permitted by law, our total liability for any claim arising from our services is limited to the amount you paid for the service giving rise to the claim, and we are not liable for indirect, incidental, or consequential damages. Nothing in these Terms limits liability that cannot be limited under applicable law.
9. Website Use
The Site and its content — text, photos of our work, logos, and design — are the property of BHCUC or used with permission, and may not be copied or reused without our written consent. You agree not to misuse the Site, attempt to disrupt it, or submit false or misleading information through our forms. The Site is provided "as is" without warranties of any kind; we do not guarantee it will be uninterrupted or error-free.
10. Communications and Privacy
By submitting a form or contacting us, you agree that we may respond by phone, text, or email regarding your inquiry or appointment. Our collection and use of personal information is described in our Privacy Policy.
11. Photos of Our Work
We may photograph completed work for our records and portfolio. We will not publish photos that identify your home, business name, or vehicle registration without your permission.
12. Changes to These Terms
We may update these Terms from time to time. The current version will always be posted on this page with its "Last updated" date. Continued use of the Site or our services after changes take effect constitutes acceptance of the updated Terms.
13. Governing Law
These Terms are governed by the laws of the State of South Dakota.
14. Contact
Questions about these Terms can be directed to:
Black Hills Carpet & Upholstery Care
357 North River St, Hot Springs, SD 57747